Terms & Conditions

Terms & Conditions

Welcome to our website. If you continue to browse, shop, access, or otherwise use the website you are agreeing to comply with and be bound by this User Agreement and all of its terms and conditions, which together with our Privacy Policy and Disclaimer govern Aquaristic Online's relationship with you in relation to this website. By visiting, browsing, shopping, accessing or otherwise using the website after a change has been posted to the website you accept that change. You should check this User Agreement and the Privacy Policy regularly as it may change at any time.

 

Terms and Conditions of Use

The term 'Aquaristic Online' or 'us' or 'we' refers to the owner of the website. Our business registration number is NSW BN 9844469 registered in New South Wales under the Business Name Act 2002. The term 'you' or 'your' or 'customer' refers to the user or viewer of this website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Aquaristic Online's prior written consent.


Terms and Condition of Sale for Dry Goods

Product and Pricing Policy
All prices quoted are based on Australian Dollars (AUD) and Goods and Service Tax (GST) inclusive. All prices are subject to change. For all prices, products and offers, Aquaristic Online reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.

Stock level and price information on this website is updated frequently every day from our inventory and order processing system. We recommend contacting us prior to placing an order if you are placing an order for a product that has a low quantity in stock (i.e. Less than 5 items) or the quantity you require is more than 5 items.

For any products marked as 'Special Order Item' or ‘Out of Stock’, prices may vary between when you place your order and when the actual product becomes available. Aquaristic Online will try to absorb any price differences when possible, but if this is not economically possible will have to pass the price variation on.

Order Placement and Acceptance
All orders placed on Aquaristic Online must be placed via the Aquaristic Online website. Unless otherwise agreed in writing all orders placed through Aquaristic Online are subject to acceptance by Aquaristic Online. We reserve the right to decline any order prior to issuing an invoice. A full refund will be issued for any declined orders if the customer has made a payment for the order.

Special Order Items
Some products will be marked as 'Special Order Item'. This is normally due to size of the product or the fact that the product has to be specially ordered from the supplier. Please contact us at support@aquaristiconline.com.au prior to placing order for an estimated processing and delivery time.

In general it will take maximum 14 days to fulfill 'Special Order Items', provided the product is in stock at our supplier. Unless the estimated delivery time cannot be fulfilled within 14 days from order date, the order cannot be cancelled.

Should our supplier need to indent the product from overseas we will inform you on an ETA (Estimated Time of Arrival) in which you can cancel your order if you do not wish to wait. Once you agree on the ETA the order cannot be cancelled unless we cannot fulfill the order within the agreed time frame.

Order Payment
Items in shopping cart are not reserved until you have completed the checkout process. Orders are not binding upon Aquaristic Online until payment is received in full and accepted by Aquaristic Online. Terms of payment are within Aquaristic Online's sole discretion. The Customer is responsible for sales and all other taxes associated with the order. All payments are to be made or charged when invoiced. Customers are entitled to a full refund if the product is not in stock. Payment for the full amount of the order must be received before we will process the order.

Payment for the order can be made by any of the following methods:
• Credit Card (Visa, MasterCard, Amex) - Immediate Clearance
• PayPal - Immediate Clearance

Refund and Return Policy for Dry Goods
All products sold are "fit for purpose", however Aquaristic Online does not warrant or guarantee that any product sold is compatible with any equipment already installed or in use by the customer. Customer must research manufacturer's specifications before making any decision to purchase. Aquaristic Online will not refund should customers change their mind or find they can buy the same or similar products elsewhere for a cheaper price.

Defective products can be returned to Aquaristic Online within 14 days from the invoice date at Aquaristic Online’s discretion for refund, credit, replacement, or repair. Please contact us at support@aquaristiconline.com.au to obtain Return Authorization (RA) Number prior to returning the products. The RA Number must be clearly displayed on the returned package. Product returned without an RA Number will be declined and returned to sender. If the products are indeed defect we will issue the refund or replacement upon safe arrival.

Aquaristic Online does not provide refund or exchange products for change of mind or errors made by customer when placing order.


We may allow a return on case-by-case basis, providing the item is fulfilling these conditions:

  • Returned within 14 days after purchasing. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • Item must be unused and in the same condition that you received it.
  • Item must be 100% complete in the original packaging and with its original tags including all manuals, blank warranty cards, accessories and any other documentations
  • Item must not be damaged in any way.

Due to hygiene reasons, we will not accept returns for food and supplement products.

Please note that refunds do not include postage.Customers are liable for payment of return postage. 20% re-stocking and returns handling fee will apply.


For your protection we strongly recommend you to add tracking number and fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery. We shall not be responsible should the shipment fail to reach us.

Freight Policy / Damaged or Faulty Dry Goods in Transit
Whilst every effort is made by Aquaristic Online to ensure our shipment packing conforms to the highest standard it is your responsibility to ensure there are no breakages or missing items at the time of delivery. All goods and invoices must be checked on arrival. Fragile items such as light tubes, heaters, aquarium tanks (glass or plastic) must be inspected on arrival to ensure they are intact. Please refuse the delivery if you find shortages, incorrect or damaged goods in the shipment and notify us within 24 hours of receipt, otherwise claims will not be recognized. By signing for and accepting a delivery you acknowledge that the product has arrived in good condition. Aquaristic Online does not take responsibility for products if you have given authority to the courier to leave.

Warranty for Dry Goods
For warranty claims please contact Aquaristic Online at support@aquaristiconline.com.au to make appropriate arrangements and obtain Return Authorization (RA) Number prior to returning the product. The RA Number must be clearly displayed on the returned package. Product returned without RA Number will be declined and returned to sender. Aquaristic Online does not cover freight expenses on warranty claims. It is sender's liability for return postage and Aquaristic Online will send the return free of charge.

Warranty terms varies for every products. Generally electrical products carry 1-3 year warranty term. Please refer to the description on the products before purchase.

We recommend that you keep the original product packaging if possible. In the unlikely event that you require a warranty repair and you do not have the original packaging, you will bear the responsibility for safely packaging your Product for transport and Aquaristic Online accepts no liability for any damage that may occur in transit.

Aquaristic Online reserves the right to replace the product or relevant part with the same or equivalent product or part, rather than repair it. Where a replacement is provided, Aquaristic Online reserves the right to replace the product or relevant part with the same or equivalent product.

Alternatively, if Aquaristic Online is unable to repair or replace the product, the customer will be provided with credit for Aquaristic Online's store or may be refunded the price of the product (at the original price the product was purchased excluding the postage cost).

In the event that a replacement, refund, or store credit is provided, the faulty item will become the property of Aquaristic Online.

Warranties on products purchased from Aquaristic Online do not apply:

  • to consumable parts, such as dry food, frozen food, supplements and medications;
  • to cosmetic damage, to boxes, packaging or exterior surfaces (including during transit);
  • to damage caused by use with another product;
  • to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;
  • to damage caused by operating the product outside any guidelines published for use;
  • to a product that has been modified to alter functionality;
  • to defects caused by normal wear and tear or otherwise due to the normal ageing of the product;
  • if any serial number has been removed or defaced from the product;
  • where proof of purchase (invoice or paid order confirmation) cannot be provided;
  • to damage caused by failure to provide dry storage for non-submersible electronic products ie. in aquarium cabinet that house open top sump filtration or in aquarium hood without proper ventilation.

 

Terms & Conditions (Livestock)

All livestock orders shall be treated as an offer made by the buyer to purchase a specific livestock. The seller, Aquaristic Online, reserve the right not to accept the order should the livestock is deemed not fit for transport. In the event that the livestock is not fit for shipping, we will contact the buyer promptly and provide options for the buyer to get a full refund, wait until the livestock is fit for transport or offer a replacement with similar livestock.
Aquaristic Online reserve the right to refuse sale if the buyer lives in a State where the livestock is declared to be noxious or illegal by the State Law.
Please note that some livestock are for STORE PICK UP ONLY.
Aquaristic Online will endeavor to pack and handle our livestock with care and send the order in a timely manner. However please note that sometimes, livestock may appear slightly different to the photograph in our website due to many attributing factors such as lighting, stress or living conditions.
Buyer has to be present or ready to receive the order at the intended address or to pick up at the destined airport at the agreed date and time. Upon confirming the order, Aquaristic Online shall contact buyer to arrange for the date and time of delivery or shipment. Title and risk of the livestock shall pass to the Buyer upon receiving the order. If the buyer is not present upon delivery, the live guarantee policy will be void.
The buyer is obligated to inspect the livestock immediately upon receiving and shall notify us within the same day of delivery if the Livestock arrived damaged / dead. In the event that the livestock arrived dead, the buyer has to provide photographic evidence while the livestock is still in sealed in the bag with our tags on it. Failure to do so will result in any warranty to be void.
Freight delays or shipping damages are beyond Aquaristic Online’s control however Freight Company may still cover buyer provided that the buyer notify courier of the damaged box.
Please choose carefully as once the livestock order has been dispatched, Aquaristic Online will not accept returns even for walk in customers.