• Refund Policy

Refund Policy

Returns

Aquaristic Online does not provide refund or exchange products for change of mind or errors made by customer when placing order. We may allow a return on case-by-case basis, providing the item is fulfilling these conditions:

  • Returned within 14 days after purchasing. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • Item must be unused and in the same condition that you received it
  • Item must be in the original packaging and/or with original tags
  • Item must not be damaged in any way. 

Please note that customer are liable for payment of return postage and there is a 20% re-stocking and returns handling fee will apply to.Livestock, perishable items and several types of goods are exempt from being returned including food, driftwood, ornaments, rocks, medication, substrate/ gravel, and supplements. 

Shipping 

To return your product, you should mail your product to: 657 Botany Road, Rosebery, New South Wales AU 2018Customers will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please consider of using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.