• Privacy Policy & Disclaimer

Privacy Policy & Disclaimer

Privacy Policy

This Privacy Policy outlines how Aquaristic Online collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

By using this website, you consent to the practices described in this policy.

We may update this policy from time to time. The latest version will always be available on this page.

What Personal Information We Collect

We collect personal information that is reasonably necessary for our business functions and activities. This may include:

  • Name

  • Contact details (phone number, email address, delivery address)

  • Demographic information (e.g. postcode, preferences, interests)

  • Payment information (processed securely via third-party providers)

  • Any other information you provide when contacting us

We generally do not collect personal information when you simply browse our website.

How We Collect Personal Information

We collect personal information in a number of ways, including when you:

  • Register an account

  • Place an order

  • Subscribe to updates or marketing communications

  • Contact us for enquiries or support

We may also collect information automatically through cookies and analytics tools (see “Cookies” below).

How We Use Your Personal Information

We use your personal information for purposes including:

  • Processing and delivering orders

  • Providing customer support

  • Managing your account

  • Improving our products, services, and website

  • Sending marketing communications (where you have consented or where permitted by law)

You may opt out of marketing communications at any time.

Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your information to third parties where necessary, including:

  • Payment processors and financial institutions

  • Shipping and logistics providers

  • IT service providers and website hosting services

We take reasonable steps to ensure these third parties comply with Australian privacy laws or equivalent standards.

Overseas Disclosure

Some third-party service providers (such as payment gateways or analytics providers) may be located overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures include physical, electronic, and administrative safeguards.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete, or misleading.

To make a request, please contact us using the details below.

Cookies and Website Analytics

We use cookies and similar technologies to enhance your browsing experience and analyse website traffic.

This may include the use of third-party tools such as Google Analytics. These tools may collect information such as:

  • IP address

  • Browser type and device information

  • Pages visited and usage behaviour

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us using the details below.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Contact Us

If you have any questions about this Privacy Policy or wish to make a request or complaint, please contact us at:

  • Email: support@aquaristiconline.com.au

  • Phone: 02 8399 1314

Disclaimer

The information provided on this website is for general information purposes only. While Aquaristic Online endeavours to ensure the accuracy and reliability of the information, we make no guarantees or warranties, express or implied.

To the maximum extent permitted by law, Aquaristic Online will not be liable for any loss or damage (including indirect or consequential loss) arising from the use of this website or reliance on its content.

We are not responsible for the content or availability of any external websites linked from this site.

While we aim to keep the website accessible at all times, we do not guarantee uninterrupted access and are not liable for temporary outages beyond our control.